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Customer Code Of Conduct

General Expectations of Behavior in the Library

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The Douglas County Libraries Code of Conduct is intended to maintain library facilities, materials, and an environment welcoming to all. Only lawful behavior which does not disturb or infringe on the rights of library customers, volunteers, or staff is permitted.
Prohibited behaviors may include, but are not limited to, the following:
  • Engaging in abusive or disruptive behaviors that interfere with library operations and/or the use and enjoyment of the library by others. Examples of such behaviors may include:
    • Repeatedly challenging or confronting staff,
    • Verbally or physically intimidating, harassing, or threatening others,
    • Utilizing hostile, loud, abusive, obscene, offensive, rude, explicit, or vulgar language, or
    • Touching or inflicting unwanted physical contact upon another person.
  • Intoxication or unauthorized use or possession of drugs or alcohol.
  • Obtaining, possessing, transferring, or using the identifying information of another without consent. Misuse of library card(s) or misrepresentation to library staff, including using multiple library cards, using another person’s library card without prior permission, or extending technology or facility use beyond established time periods.
  • Engaging in activities inappropriate for a public library facility, including loud social interaction, bathing, washing or drying of clothes or utensils, meal or food preparation, or sleeping that impedes others from using library spaces or resources. No overnight camping or parking is permitted on library property.
  • Failure to wear appropriate attire or having attire that detracts from the enjoyment of the library by others or damages library property.
  • Using library computers or internet to view sexually explicit or pornographic materials.
  • Neglecting to provide proper supervision of children and dependent adults.
  • Posing a health, safety, or sanitary risk, or having bodily hygiene that detracts from the enjoyment of the library by others or damages library property.
  • Customers may have with them no more than one shopping cart or item of wheeled luggage. Skates, rollerblades, skateboards, and scooters must be carried while on library property. Bicycles should remain outside of library buildings.
  • Smoking and electronic smoking devices or use of tobacco products anywhere inside the library or within 20 feet of the library building.
  • Panhandling, conducting surveys or unauthorized sales, distributing leaflets, or circulating petitions inside the library building, impeding entry to or exit from the library for other customers, or posting notices without prior staff approval. Using the parking lot for purposes unrelated to visiting the library and using its services.
  • Other behaviors deemed inappropriate by the Executive Library Director or a designated staff member.
The library reserves the right to determine whether any person is in violation of this Code of Conduct or any other library procedures. Misconduct may lead to verbal and written warnings, explanations, and written copies of library policies and procedures. Depending upon the seriousness of the violation, staff members may ask an individual to stop conducting the prohibited behavior, and/or to leave the premises immediately, and/or summon law enforcement for assistance, or pursue other legal action, either with or without a prior warning
Updated October 2024