Closed Thursday, June 19, Juneteenth.
Help & FAQs
Customer Service Hours: Mon-Thu: 8AM-8PM, Fri: 8AM-6PM, Sat-Sun: 10AM-4PM
Common Questions
General Information
Hours and locations are listed here. Holiday closures can be found at the top of the page.
Douglas County Libraries gratefully accepts donations of new and used books, music CDs, and DVDs. Before donating, please review these guidelines.
Douglas County School District books and books belonging to other public libraries are returned to them by courier. Personal items are held for seven days, then treated as donations if they remain unclaimed.
Security cameras are in use at all DCL locations. Additionally, libraries are public spaces and we do not prohibit anyone from taking photos at DCL, unless in a space reserved for private functions. Any DCL photographer or library user may take photos in a public space without prior consent. In the instance of DCL-taken photos, customers may request that the photos be deleted or not used for marketing purposes.
Consumer Reports is available from our Research page using your library card number and PIN.
We do! Please visit our Library Perks page and use your library card to access LinkedIn Learning and Mango Languages. LinkedIn Learning can help you learn software, creative, business and technology skills from thousands of video courses taught by industry experts at your own pace. Mango Languages is a language-learning system teaching actual conversation skills for many different languages.
Yes! You can reserve book sets and other resources from Book Club Express.
Yes. We offer a Children’s Library Card that gives parents/guardians of kids under age 15 the option to limit their children’s borrowing to our children’s collection alone.
- Parents or legal guardians may change an account to or from the Children’s Library Card at any time. This must be done in person and requires the child’s library card number.
- Borrowing of physical materials will be limited to those in our children’s collections.
- Customers logged into OverDrive with a Children’s Card will only be able to check out ebooks and audiobooks that are designated by publishers as written for a juvenile audience. The OverDrive Kids portal also provides access to exclusively kids’ titles.
- For streaming video, Kanopy Kids provides an interface that lets preschool to middle school-aged kids browse and access titles that are separate from the rest of Kanopy’s offerings. Access to the Kanopy Kids collection is unlimited and doesn’t count against the monthly limit.
- For Hoopla titles, log in and turn the "Kids" toggle on.
No, but service animals are welcome. Service animals must model service animal behavior and the owner is responsible for the actions of the service animal.
Using the Library
Study Rooms can be reserved for one to four people, depending on location, for up to two hours. Meeting Rooms can be reserved for larger groups and longer periods of time.
You can print and copy during library hours regardless of device, network or location. Prices are listed and subject to change.
Borrowing & My Account
Borrowing
If we do not own an item you want to borrow, you may request the item via Request a Title, which is found at the top of the Library Basics page. Click Search Prospector to search for the item in a combined catalog of other Colorado and Wyoming libraries. Check the status of your Prospector Requests by returning to the Request a Title page.
If you can't find the item through Prospector, you can Submit a Suggestion directly from My Library Dashboard under the My Borrowing heading and we will purchase it or request it from another library district. That process may take 2-6 weeks.
Please call or visit the library as soon as you notice. We will usually renew the item to give you more time to look for it. If it is lost you will be charged the cost of the item. We do not accept replacement copies.
Selected new items can be found on the What's New page.
For even more new items, select New Titles under the Explore menu to display Just Arrived titles. To see items that are coming soon, click On Order. Use the Filter by menu in this view to narrow items by format, content type, or audience.
- Renew books online by accessing your Checked Out items.
- Renew books via text by texting "signup" to 844-213-8348.
- Renew books by talking with a library staff member during business hours at (303) 791-7323, Option 2.
Once signed in to your account, click Checked Out under My Borrowing to display your checked-out items. On the right side of each listing, find the due date, renewal information, and whether someone is waiting for the item.
To view your borrowing history, log in to your account and find Borrowing History under My Borrowing. If you don’t see it there, it means you have borrowing history disabled.
To enable borrowing history going forward, click on your username, then My Settings. Under Account Preferences, click Borrowing History and set your preference.
The catalog will save six months of records. To keep records indefinitely, move borrowed items to your Completed Shelf. To add an item to a shelf, click Show All History in Borrowing History. Click Completed on each item you want to save.
My Account
Your library card number is the 14-digit number under the barcode on your card, beginning with 2302500. Enter it without spaces. Your PIN is typically the last four digits of your phone number.
If you don't have access to the email account you signed up with when you got your library card, please see a librarian or call us at (303) 791-7323.
Please call or visit the library as soon as possible. If you lost your card in a library branch we may have it or someone else may have turned it in. We keep lost cards for 48 hours and then destroy them and delete the account. If you are sure you have lost your card, we will immediately delete the account so that anyone who may have found it cannot use it.
If you lost your card and are concerned of losing your digital holds, please visit the library as soon as possible and we may be able to merge the holds into your new account before the old account is removed.
You may pay your fiees online, at any library self-check kiosk, or by mailing a check to Douglas County Libraries at 100 S. Wilcox Street, Castle Rock, CO 80104. Learn more about Fines, Fees and Borrowing.
Get out your library card and click Log In/My DCL! You’ll need all 14 digits to set up your account. If you can’t find your card but know the last seven digits, the first seven are 2302500. Your PIN is likely the last four digits of your phone number. Create a username for future visits. If you’re attached to your card number, use it plus your initials as your username.
Holds
Click on your username at the top of the screen. Find On Hold under My Borrowing. A click displays the holds in your queue in two sections: Ready Now or Not Ready. See your place in line on the right side of each Not Ready listing.
Holds stay on the shelf for six days, through closing on the day they expire. If you are unable to pick up your item before the hold expires, call (303) 791-7323 before the hold expires for an extension.
Digital Media
Download & Stream
Get started now by using our Digital Media page, or search the catalog and filter by Format.
It's easy to download or stream e-books, audiobooks, magazines, videos and music using your library card number and PIN. For assistance, call (303) 791-7323.
Help and Support links for each service can be found on our Digital Media page. Contact us at (303) 791-7323 for further assistance.
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